Booking & Cancellation Policy

 

Private sessions at Nat Pilates London are reserved exclusively for you. To respect your instructor's time and allow other clients to book, the following policy applies to all sessions and packs.

 

Cancellations

Please give at least 24 hours' notice to cancel or reschedule your session. Cancellations made within 24 hours of your appointment will be charged in full and the session credit will be forfeited from your pack.

 

No-shows

Missed sessions without any notice will be charged in full.

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Session packs

Packs are non-refundable once your first session has been taken, and unused sessions cannot be transferred to another person. The following validity periods apply from the date of purchase:

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Private sessions

1 session or intro offer - valid for 1 month

5 sessions - valid for 2 months

10 sessions - valid for 3 months

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Duo sessions

1 session - valid for 1 month

5 sessions - valid for 2 months

10 sessions - valid for 3 months

 

Duo sessions are available for two people training together, each following their own personalised programme. Both participants must be present for the session to take place. Late cancellations or no-shows by either person are subject to the standard 24-hour cancellation policy.

Extensions on pack validity may be considered in cases of illness, injury, or significant flare-up - please get in touch as early as possible rather than letting sessions lapse.

 

Illness & flare-ups

I understand that many of my clients live with chronic conditions where symptoms can be unpredictable. If you are unwell or experiencing a significant flare, please contact me as early as possible. I will always try to find a solution - but late notice must still be managed fairly for both of us.

 

If a medical condition means you can no longer continue with Pilates at all, any unused pack sessions will be refunded on request.

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If I need to cancel

If I ever have to cancel a session, you will be offered a reschedule at a time that suits you, or a credit back to your pack, whichever you prefer. If I cancel a single session that you have paid for individually, you may choose a full refund instead.

 

Your 14-day cooling-off period

If you purchase a session or pack online or at a distance (for example by bank transfer or payment link), you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase for a full refund. If you choose to start your sessions within this 14-day period, any sessions already taken will be deducted from the refund at the standard single-session rate.Approved refunds are made to the original payment method within 14 days.

 

How to cancel

Message or email directly. No need for apps or portals, just get in touch.

 

Why this policy exists

Nat Pilates is a private, one-to-one studio. Each session is prepared specifically for you, and your slot cannot be offered to another client at short notice. This policy exists to protect the quality of service for everyone and to ensure your instructor is not left without notice at the last minute.
Nothing in this policy affects your statutory rights as a consumer under UK law.

 

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Last updated: July 2026